GrandHotel Terms and Conditions

Welcome to Grand Hotel, where these Terms and Conditions govern your use of our website, our games and all related services. By accessing our platform, registering an account or making a deposit, you agree to be bound by the terms set out below. At GrandHotel, we operate under a license issued by the Kahnawake Gaming Commission of Canada (licence 00972) and we are eCOGRA certified, meaning our payout percentages are reviewed on a regular basis by independent auditors. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Acceptance of Terms and Eligibility

By creating an account at Grand Hotel Casino, you confirm that you are at least 19 years of age and that you have the legal capacity to enter into a binding agreement with us. We do not maintain a fixed list of restricted countries; however, you alone are responsible for determining whether online gambling is legal in your country or jurisdiction of residence. We disclaim any liability arising from a breach of local, national or state laws by a player who accesses our services.

We reserve the right to run identity checks and request supporting documentation from any player at any time to satisfy our regulatory obligations. Failure to provide requested documents may result in the suspension of your account and the withholding of withdrawals until verification is complete.

Account Registration and Grand Hotel Casino Login

You may only hold one account with us. When you complete Grand Hotel register formalities, you must provide accurate, current and complete information. Our GrandHotel login system is protected by encryption, and you are responsible for keeping your username and password confidential. Any activity conducted through your Grand Hotel casino login credentials is deemed to have been carried out by you.

Our platform is available as a downloadable client, through browser play, on desktop and via our GrandHotel app or the Grand Hotel casino app for mobile devices. We recommend downloading the GrandHotel casino app or the Grand Hotel app directly from our website to ensure you are using a secure and verified version of our software.

Bonuses and Promotions

New players who complete a Grand Hotel casino no deposit bonus inquiry should note that our welcome offer is a deposit-based package rather than a no-deposit bonus. Our welcome bonus consists of four match bonuses spread across your first four deposits, totalling up to $560: 100% up to $100 on your first deposit, 50% up to $150 on your second, 30% up to $150 on your third, and 20% up to $160 on your fourth. Each deposit and its corresponding bonus are treated individually, and the offer must be claimed by making a first deposit within 7 days of registration.

The first and second deposit bonuses carry a 200x wagering requirement, while bonuses from the third deposit onward carry a 30x play-through requirement. Slot games count 100% towards wagering, while table games, live dealer games and parlour games contribute only 2%. If you are looking for a GrandHotel promo code or a Grand Hotel bonus code, we recommend checking our promotions page directly, as any GrandHotel bonus code must be entered correctly before completing your qualifying deposit.

Beyond the welcome package, we offer up to $5,000 in additional value across promotions, giveaways and VIP rewards within your first year with us. This includes VIP Lucky Jackpots drawn three times daily, weekly tickets to the Time of Your Life Sweepstakes, and monthly promotions that add extra VIP points to your account. Any GrandHotel casino bonus, promotional prize or free spins offer left unused for more than 60 days from your date of registration will be forfeited.

Loyalty Program

Our Casino Rewards Loyalty Program includes six status levels, and every 100 VIP points earned is worth $1 in chips. These chips become redeemable once you accumulate 1,000 points, and they can be used across our sister casinos as well as at Grand Hotel. We designed this program to reward consistent play, and any grandhotel bonus earned through loyalty points is subject to the same 60-day forfeiture rule described above.

Deposits, Withdrawals and Fees

The minimum deposit accepted on our platform is $10, and we support Mastercard, other credit and debit cards, bank transfer services, prepaid vouchers, e-wallets and Interac. When it comes to Grand Hotel withdrawal requests, the minimum withdrawal amount is $50, or $300 if you choose direct bank transfer or wire transfer. We process withdrawals via Visa OCT, CAD EFT/eCheque, Skrill, direct bank transfer and various e-wallets.

Players who win a sum substantially greater than their total deposits are limited to $4,000 per week in withdrawals. A direct bank transfer fee of $50/€35/£30 applies to amounts under 3,000 units, and $100/€70/£60 applies above that threshold; currency conversion carries an additional 2.5% fee. Every GrandHotel deposit and every GrandHotel withdrawal request is subject to a 48-hour pending period before processing on the following business day, and this pending period remains reversible until fully processed.

Once processed, cashout times vary by method: Visa and Mastercard withdrawals take approximately 3 working days, e-wallets between 1-3 working days, direct bank transfers 6-10 working days, and CAD EFT/eCheque 2-3 working days. Please note that first payouts using a new method may take between 5-7 working days as we verify your account details.

Games and Fairness

We offer more than 1,000 games at Grand Hotel, sourced from providers including Games Global, Pragmatic Play and others. Our Grand Hotel slots collection sits alongside roulette, blackjack, baccarat, video poker, parlour games, progressive jackpots and a full suite of live dealer tables. Our GrandHotel live casino features blackjack, roulette and baccarat streamed with professional dealers, and our average payout rate across the site sits at 97%. Every game outcome is generated using certified random number generation technology, and payout percentages are independently reviewed to ensure fairness.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Grand Hotel Casino at all times. We are not liable for losses resulting from technical failures, internet connectivity issues, or unauthorized access to your account resulting from your failure to safeguard your login details. You accept that gambling involves financial risk, and you play at your own discretion and expense.

Responsible Gambling

We are committed to promoting responsible gambling and offer tools such as deposit limits, self-exclusion and account suspension upon request. If you feel your gambling habits are becoming problematic, we encourage you to contact our support team so that we can assist you in setting appropriate limits.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Any updates will be posted on our website, and your continued use of our services following such changes constitutes your acceptance of the revised terms. We recommend checking this page periodically, particularly before relying on information from a third-party Grand Hotel review site.

Contact Us

If you have questions regarding these Terms and Conditions, our customer support team is available via LiveChat 24/7, and by email at support@crhelpdesk.com with responses provided within 48 hours. Our support is offered in English, and we welcome your feedback as we continue to improve your experience with us.