GrandHotel Privacy Policy

At Grand Hotel, we take the protection of your personal information seriously. This Privacy Policy explains how we, as the operator of GrandHotel Online Casino, collect, use, store and safeguard your data when you visit our website, use our mobile application, or otherwise engage with our services. By creating a Grand Hotel casino login account or continuing to browse our site, you consent to the practices described in this document. If you do not agree with any part of this policy, we recommend that you refrain from using our services.

Who We Are

Our platform is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. We hold a valid licence issued by the Kahnawake Gaming Commission, Canada (licence 00972), and our games are eCOGRA certified, with payout percentages independently audited on a regular basis. We only accept players who are at least 19 years of age.

Information We Collect

When you complete our grand hotel register process, we collect certain categories of personal data necessary to provide our services and to comply with regulatory obligations. We at GrandHotel gather the following types of information:

• We collect identity details such as your full name, date of birth, and residential address during registration.
• We record contact information, including your email address and phone number, used for account verification and communication.
• We gather financial data related to your grandhotel deposit and grandhotel withdrawal transactions, including payment method details.
• We track your gameplay history, including bets placed, wins, and time spent playing slots, roulette, blackjack, baccarat, and other games available through our library.
• We collect technical information such as IP address, browser type, and device identifiers when you access our grandhotel casino app or website.
• We may request identification documents to satisfy Know Your Customer (KYC) and anti-money laundering obligations.

How We Use Your Data

Our GrandHotel platform uses the information we collect for several legitimate purposes. We process your data to verify your identity, manage your GrandHotel casino login credentials, process deposits and withdrawals, and deliver personalized promotions such as our welcome bonus package. We also use your data to detect fraudulent activity, prevent underage gambling, and ensure compliance with our licensing obligations under the Kahnawake Gaming Commission. Additionally, we analyze aggregated data to improve our Grand Hotel live casino offerings and overall user experience.

Marketing Communications

With your consent, we may send you updates regarding a grandhotel promo code, grandhotel bonus code, or details about our Casino Rewards Loyalty Program. You can withdraw this consent at any time by adjusting your communication preferences within your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze traffic patterns across our site and grandhotel app. Cookies also help us maintain session security when you log in through your Grand Hotel casino login. You may disable cookies through your browser settings, though doing so may limit certain functionalities of our platform.

How We Share Your Information

We do not sell your personal data to third parties. However, our GrandHotel Online Casino may share information under specific circumstances, including:

• We share data with payment processors, such as Mastercard, Skrill, and Interac, to facilitate secure deposits and withdrawals.
• We disclose information to regulatory authorities, including the Kahnawake Gaming Commission, when legally required.
• We provide data to sister casinos participating in our shared loyalty program, allowing you to redeem VIP chips across affiliated platforms.
• We may share information with fraud prevention services to protect our players and our business from illicit activity.

Data Security

We at Grand Hotel implement industry-standard security measures, including encryption protocols and secure servers, to protect your personal and financial information from unauthorized access, alteration, or disclosure. While we strive to maintain robust safeguards, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute protection against every potential threat.

Data Retention

Our GrandHotel casino retains your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory requirements. Transaction records related to your grandhotel slots gameplay, deposits, and withdrawals may be retained for extended periods as mandated by applicable financial regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and allow you to:

• Request access to the personal information we hold about you.
• Ask us to correct any inaccurate or incomplete data.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Object to certain processing activities, including direct marketing.
• Withdraw consent previously provided for optional data processing.

To exercise any of these rights, please contact our support team using the details provided below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Third-Party Links

Our website and grandhotel casino app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Age Restriction and Player Responsibility

We only permit individuals aged 19 or older to register for a grand hotel casino login account. It remains your sole responsibility to ensure that online gambling is legal within your country or jurisdiction of residence. We do not maintain a restricted country list, and we disclaim liability for any breach of local, national, or state laws resulting from your use of our services. We reserve the right to conduct identity verification checks and request supporting documentation at any time to satisfy regulatory obligations.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including the British Virgin Islands and Canada. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page regularly. Continued use of our services following any amendments constitutes your acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy, how we handle your grandhotel bonus eligibility, your grandhotel free spins data, or any other privacy-related matter, please reach out to our support team via email at support@crhelpdesk.com or through our LiveChat, available 24/7. Email inquiries are typically answered within 48 hours. We are committed to addressing your concerns promptly and transparently.